Complaints procedure
Your satisfaction is our goal
Naturally, we want you to be completely satisfied with the way we look after your superannuation. So if you have a problem or think an error has been made, please let us know, so we can fix it promptly.
We welcome your feedback and view it as an opportunity to improve our services.
Begin with an enquiry
Most of the time, it's best to begin by contacting us with a general enquiry.
Simply contact us and our helpful staff will work to answer your questions or resolve your concerns.
If you're still not happy
If you're still not happy with our response at this stage, you can make a formal complaint. Formal complaints undergo a specific process to ensure they are handled fairly and reasonably. More information about submitting a complaint and the process is on our Enquiries and complaints factsheet.
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If you decide to make a formal complaint, please do it in writing. This makes it easier to ensure we get the full picture of the problem. It also helps us understand what we need to do to fix it.
We have developed a Complaints Form that can provide useful prompts for this step.
More information?
The Enquiries and complaints factsheet outlines our complaints process, including referring relevant matters to the Superannuation Complaints Tribunal or Financial Ombudsman Service if you are not satisfied by our responses.
Please don't hesitate to contact us about this process or any concerns you may have.
About the Fund
RecruitmentSuper is Australia’s leading industry fund for the recruitment and employment services sector, a range of membership options will help you get the solution you need. Experience the benefits of great value, low–fees and personalised support. With our simple, straight-forward solutions, we’re proud to be known as specialists in the recruitment industry.
We offer three membership categories to make sure you get the best solution for your needs. Choose from our EasyChoice, SelectSuper and SelectPlus RecruitmentSuper products, and enjoy the convenience of flexibility, options and services tailored to suit you.
Chances are, you’ve probably changed jobs, states, and careers a few times, collecting little pockets of super all over the place. Make sure you don’t miss out on your lost or unclaimed super. We can help you to consolidate super accumulated from different jobs over the years, so you don’t lose valuable funds. Read more
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Service Providers
RecruitmentSuper is a division of Professional Associations Super, an industry fund with over 445,000 members across Australia and over $1.5 billion of funds under management. Professional Associations Super divisions include SMARTpension, Australian Enterprise Super, and Accountants Super
Find us by searching: Recruitment Super, Recruitment Super Australia, Recruitment Superannuation, Consolidate Super, Consolidate Superannuation, Consolidate Superannuation Funds, Consolidate your super, Consolidate Your Super Funds, Life Insurance Superannuation, Recruitment Super Fund, Recruitment Superannuation Fund
This information is of a general nature only and does not take into account your personal objectives, situation or needs. Before making a decision about RecruitmentSuper, you should consider your own requirements and the relevant Product Disclosure Statement. Contact us for a copy.