Naturally, we want you to be completely satisfied with the way we look after your superannuation. So if you have a problem or suspect an error has been made, we want to do everything in our power to fix matters promptly.
We welcome your feedback and view it as an opportunity to improve our services. If you are not happy with the way we handle the problem, we want to let you know how you can take matters further.
How to make an inquiry
If you have a general inquiry or wish to raise a concern, you can contact RecruitmentSuper in one of the following ways:
By telephone
Phone Customer Service on 1300 304 000
Monday to Friday 8.00am to 10.00pm EST
Send us an email
info@recruitmentsuper.com.au
By fax
1300 304 444
By mail
RecruitmentSuper
GPO Box 4839
MELBOURNE VIC 3001
How to make a complaint
If you are not happy with our initial response, you can make a formal complaint. We have a complaints handling process to ensure that all complaints are handled in a fair and reasonable manner.
You can lodge a complaint through any of the following channels:
By telephone
Phone Customer Service on 1300 304 000
Monday to Friday 8.00am to 10.00pm EST
Send us an email
complaints@recruitmentsuper.com.au
By fax
1300 304 444
By mail
RecruitmentSuper
GPO Box 4839
MELBOURNE VIC 3001
While you are welcome to make a complaint over the telephone, we suggest that it would be better for all concerned if you put it in writing. That way you can make sure that you give us a full picture of the problem, and help us to understand what we need to do to fix it. So, please write us a letter, send an email or use the Complaints Form.
Further information
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