How do I protect my superannuation from fraud or scams?

Understanding the Threats:

  • Phishing Scams: These emails or phone calls impersonate legitimate organizations like your super fund, the ATO, or myGov. They aim to steal personal information or trick you into clicking malicious links that download malware.
  • Investment Scams: Fraudsters might lure you with unrealistic high-return promises on transferring your super to a Self-Managed Super Fund (SMSF) they control.
  • Early Access Scams: Be wary of unsolicited offers to access your super before the eligible retirement age. These scams often involve hefty fees or penalties.
  • Identity Theft: Scammers can exploit stolen personal information to gain access to your super account and make unauthorized transactions.

Building Your Defenses:

  • Account Vigilance:
    • Regular Monitoring: Log in to your super fund account online or through their app at least monthly. Scrutinize your balance and transaction history for any irregularities.
    • Contact Details: Ensure your super fund has your current contact information (phone, email, address) for them to notify you of suspicious activity.
  • Scrutinize Communication:
    • Suspicious Calls/Emails: Don’t disclose personal or financial information over the phone or email unless you initiated contact and verified the recipient’s legitimacy. Legitimate organizations won’t pressure you for immediate decisions.
    • Unsolicited Offers: Be wary of unsolicited investment opportunities or early access offers for your super. Research and verify any information before taking action.
    • Spot Phishing Attempts: Check email sender addresses carefully. Legitimate emails from your super fund will come from their official domain. Phishing emails often have generic greetings or misspelled domain names.
  • Cybersecurity Measures:
    • Strong Passwords: Utilize strong, unique passwords for your super account and avoid using the same password for multiple accounts. Consider a password manager for secure storage.
    • Multi-Factor Authentication (MFA): Enable MFA if offered by your super fund. This adds an extra layer of security by requiring a second verification code during login attempts.
    • Software Updates: Keep your devices and software updated with the latest security patches to address vulnerabilities exploited by malware.

Additional Safeguards:

  • Secure Document Storage: Store super-related documents like statements securely in a locked filing cabinet or a password-protected digital vault. Shred sensitive documents before discarding them.
  • Beware Oversharing: Be mindful of what personal information you share online or over social media. Scammers can use this information for targeted attacks.
  • Educate Yourself: Stay informed about the latest superannuation scams by following reliable sources like Moneysmart
  • Report Suspicious Activity: If you suspect fraudulent activity, contact your super fund immediately. You can also report scams to Scamwatch and IDCARE

Seeking Professional Advice:

If you’re unsure about an investment opportunity or have concerns about your super, consult a licensed financial advisor. They can provide personalized guidance and ensure your decisions align with your retirement goals.


  • Legitimate organizations won’t pressure you for immediate decisions or personal information over the phone or email.
  • If an offer sounds too good to be true, it probably is.
  • Taking a cautious approach protects your superannuation and future financial security.

By following these steps and remaining vigilant, you can significantly reduce the risk of falling victim to superannuation scams and safeguard your retirement savings.


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